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Refund and Return Policy
Refund and Return Policy for Malhar Creations
At Malhar Creations, we strive to provide the best quality bridal and groom attire for your special day. If for any reason you are not completely satisfied with your purchase, please read our refund and return policy below.
1. Returns Eligibility: Standard Items: We accept returns of standard, non-customized items within [Insert number of days] days from the date of delivery.
Customized/Personalized Items: Customized or personalized items are non-returnable and non-refundable unless they arrive damaged or defective.
The returned items must be in their original condition, unworn, and with all tags attached. They should be in the original packaging.
2. Return Process: To initiate a return, please contact our customer service team at contact 8830551405 or email @malharcreationsglobal.com
within the return period.
Provide your order number, item details, and the reason for the return.
After receiving approval, we will provide instructions on how to return the items.
Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
3. Refund Process: Once we receive your returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method. Please note that processing times may vary depending on your payment provider.
Refunds typically take 15 days business days to reflect in your account once processed.
4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 5 to 7 days from delivery.
You may be entitled to a full refund or exchange depending on the nature of the damage or defect. We may request photos or evidence of the damage for our records.
5. Exchange Policy: We offer exchanges for items of the same value within the 15 days return period. The returned item must meet the eligibility criteria (unworn, tags attached, and original condition).
To exchange an item, please contact our customer service team and provide your order number and the item you wish to exchange.
Shipping costs for exchanges are the responsibility of the customer unless the item is damaged or defective.
6. Non-Returnable Items: Customized or personalized items (e.g., custom bridal or groom wear with specific measurements, custom embroidery, etc.) are non-returnable and non-refundable unless defective.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned or refunded
7. Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or if the wrong item was shipped.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
8. Shipping Fees: Shipping fees are non-refundable unless the product is defective or the return is due to an error on our part.
Return shipping fees are the responsibility of the customer unless the return is due to an error on our part.
9. Cancellation Policy: Orders can be canceled within 24 hours of placing the order. After this time, the order may have already been processed or shipped, and cancellation may not be possible.
To cancel your order, please contact us immediately at contact 8830551405 or email @malharcreationsglobal.com
10. Contact Us: For any questions or concerns regarding our return and refund policy, please contact our customer service team:
Email: contact@malharcreationsglobal.com
Phone: 8830551405
Address: 106, Ram Niwas, Behind Bhavnagar Sweet Shop, Kisan Nagar 1, Wagle Estate, Thane, MH, 400604
We aim to make your shopping experience with Malhar Creations as smooth as possible, and we appreciate your understanding of our refund and return policy. Thank you for choosing us for your bridal and groom attire needs!